Please select from the list below.
Orders can be made securely online using Mastercard, Visa, Discover, or an American Express charge card.
Alternatively you can place an order by calling our customer service line, 1-866-WMONGER, between 9AM and 5PM PST.
Currently we do not accept E-Checks or PayPal, but might do so in the future.
Credit card authorization must be obtained before an order is processed.
Credit card orders are charged when the order ships.
Shipping and Handling
Winemonger does not add even one penny to the shipping and handling charges we have to pay. Guaranteed.
If you live in one of the many "reciprocal states" which allow for direct shipments of wine, you will enjoy great shipping and handling rates for all your orders.
If you live in one of the "non-reciprocal states", handling rates tend to be higher. Why? Legal issues dating back to the days of prohibition, speakeasies and Al Capone impose strict regulations on how alcohol can cross state lines into these regulated, "non-reciprocal states", resulting in pricy distribution channels. We don't like it either.
We are trying to compensate for these higher handling charges by offering free shipping on cases of wine whenever possible. Until current laws change and charges are leveled across the country we will continue to offer these specials because frankly, we want to share our wines with those who love to drink them, no matter where they reside.
All deliveries require the signature of an adult over the age of 21. By purchasing wine from Winemonger you are accepting the responsibility that the wine will be delivered into the hands of a legal adult. SERIOUSLY: DO NOT ORDER WINE IF IT IS NOT GOING TO BE DELIVERED TO AN ADULT OVER 21 YEARS OF AGE.
All shipping prices are for standard delivery (7 to 10 days) via common carrier (FedEx, UPS) depending upon the ship-to state. Express delivery is available at a different rate, and we would strongly recommend express shipping if you are on the East Coast to ensure quality, particularly during times of inclement weather.
Accessories and other items will ship separately from your wine.
Wine orders received by 11am Pacific Time (2pm Eastern) typically ship the next day, weather permitting. Orders received after 11am will ship the day after that, weekends and holidays excluded. The exception to this are orders shipping to non-reciprocal “3-Tier” states. All 3-tier state orders ship out on Fridays, and must be received by Wednesday in order to ship out that week. Please check your state.
Glassware orders received by 12pm Eastern Time (9am Pacific) will ship out the next day.
If any of your items are not available for immediate shipment, you will be contacted. You can then choose to either hold shipment until all of the items are available, or we can help you substitute the item with an alternate suggestion.
In the rare case when a wine sells out and our website has allowed you to purchase it anyway, we will contact you with our apologies and our recommendation for a substitute vintage, comparable varietal, or the option to cancel the order completely.
In the case of extreme weather conditions (hot or cold) we may delay the shipping date of wine products to ensure quality. You will be contacted if this is the case.
We cannot ship to PO boxes or APO/FPO addresses.
We can only ship within the US, however: We cannot legally ship wine to some states. Please check your state.
Returns & Refunds
We want you to be happy with your Winemonger. Here's what we are willing to do:
Obviously, if there is an error in an order on our part, contact us within 30 days of receipt of the product and we will sort it out as quickly as possible.
A good experience makes for a loyal customer, and customer loyalty is what we're all about. With this in mind, your order history will be reviewed as we bend over backwards to make you happy.
Refunds are posted to the credit card used at purchase, as soon as the returned product has been received by our warehouse in acceptable condition. Please allow 1-2 billing cycles for the refund to appear on your credit card statement.
It is a sad fact of wine that some bottles are "corked". If you draw that unlucky bottle, please hold onto what's left and contact us. For fastest results, contact us via our online contact form and include your order number.
Some returns are subject to a 15% restocking fee.
Bottles over 10 years old are purchased at the buyer's risk.
Zalto Glassware Returns
Zalto Glassware purchases ship from our New Jersey warehouse direct to you. A 15% restocking fee applies to returns, as well as return shipping costs, unless the error is on our side.
Since every glass we deliver arrives in factory wrapped and unused condition, used glasses or glasses that have been unwrapped from its tissue packaging can unfortunately not be returned. Please understand that glasses that are returned with tissue paper that shows that the glass has been unwrapped will not be accepted under our return policy.
Breakage: Should a glass break in transport, please contact us immediately and we will replace the broken item. Please keep the broken glass for a possible return shipment to us.
The best way to contact us is via our contact form.
You can also call our customer service line between 9AM and 5PM PST:
We look forward to hearing from you.